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How kumaha 99 Handles Your Personal Data

Your personal information — from your account registration details to payment records processed through DANA, OVO, GoPay and QRIS — is collected, stored and used only in the…

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kumaha 99 How kumaha 99 Handles Your Personal Data
PRIVACY CONTACT CHANNELS

Open a Privacy Request With Our Team

If you have a question about how we handle your data, want to correct information on your account, or wish to request deletion of your records, our support team is available seven days a week. You can reach us through live chat, which is available from 08:00 to 23:00 WIB, or submit a written request through our official support email. For account-specific data queries from Surabaya or anywhere in Indonesia, our response target is within two business days.

Team online

Live Chat Support

Reach our privacy team directly through in-site live chat, available 08:00–23:00 WIB daily. We confirm receipt within the hour and resolve most data queries within two business days.

Email Data Request

Send your written data access, correction or deletion request to our support email. We log every request with a reference number and send you a confirmation so you can track the status.

Account Settings Path

Many privacy preferences — such as marketing communication opt-outs and session history — can be managed directly from your account dashboard under Settings › Privacy, without contacting support.

HOW WE PROTECT YOUR DATA

Browse Our Six Data-Handling Commitments

We approach data privacy as an operational responsibility, not an afterthought. The six practices below reflect how we handle personal information at every stage of your account lifecycle…

Data Collection Minimisation

We collect only what is strictly necessary — name, contact details, payment identifiers for DANA or OVO, and session logs.

Payment Data Encryption

All payment data — including GoPay wallet references and QRIS transaction codes — is encrypted in transit using TLS 1.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand page performance.

Account Security Controls

Your account is protected with password hashing and optional two-factor authentication.

Data Retention Schedule

Active account data is retained for the duration of your account.

Third-Party Sharing Limits

We share data only with processors who need it to fulfil your request — such as DANA or GoPay for…

Switch to Our Privacy FAQ for Quick Answers

The questions below are the ones we receive most often about how kumaha 99 handles personal data. Each answer is written to give you a clear, actionable response — not a reference to another document. If your question is not here, open a live chat with our team between 08:00 and 23:00 WIB and we will answer it directly.

We collect your name, email address, mobile number and country of residence at registration. When you make a deposit via DANA, OVO, GoPay or QRIS, we also log the transaction reference and amount — nothing beyond what processing requires.

Yes. Submit a data access request through our support email or live chat. We will compile and send you a summary of your account data within two business days. This right applies where local law permits.

You can correct most details — such as your contact number or email — directly in your account dashboard under Settings. For name corrections or payment identity updates, contact live chat so our team can verify and update the record securely.

We share data only with payment processors like DANA and GoPay when you initiate a transaction, and only the fields they need. We do not sell your data or share it with advertising networks or unrelated third parties.

After account closure, we delete or anonymise your personal records within 90 days. Transaction logs required for legal or regulatory compliance may be retained longer, as applicable local law prescribes — this depends on local law.

Go to Settings › Privacy in your account dashboard and toggle off marketing emails and SMS. Alternatively, use the unsubscribe link in any marketing email we send. Opting out takes effect within 24 hours of your request.

Contact our live chat immediately — available 08:00 to 23:00 WIB. We will freeze suspicious activity, review your login history, and advise on resetting credentials. You can also change your password yourself instantly from the Security tab in your account.

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